Customer Support representatives are available Monday through Friday, from 9:00 am to 5:00 pm (Eastern Time), to answer your calls. Unlimited Customer Support is available both online or on the phone to all members of your organization. Emergency support is available 24/7 by email or on-line support request. Our support team is always available for you and your team when you call, you will always speak to a person and not an automated system. Support representatives also document customer-driven product enhancements and communicate those suggestions to our Product Development team. This process enables our Product Development team to make enhancements to the software that reflect the needs and concerns of our customers, allowing them to always stay on top of their industry needs.
Our Support Team members are well versed with strong business and technical backgrounds. The Wallace Support Team members play a crucial role in ensuring that we provide you with the service and care you need and deserve, we are always their to help you keep your business running smooth.
Your call will be answered promptly by one of our Customer Service Representatives, and then routed to the first available Customer Support Team member.
Contact our Customer Support any time by e-mailing us. You can generally expect a response to your e-mail within one to two hours.
For your convenience, a standard support form is available.